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All personal information is treated in strict confidence and I fully comply with data protection requirements (GDPR)



This privacy policy explains how any information you provide to Reset Hypnotherapy is used and protected, and why it is collected. All procedures comply with GDPR regulations effective 25th May 2018


Gaining your consent

When you use the services of Reset Hypnotherapy you will be informed how the information you provide will be used, stored and destroyed. At times, it may also be necessary to share this information. If you do not want your information shared, you can state this. However, there are certain circumstances when I may still need to share it, for example: • For any purposes discussed with you when you supply your information • In order to protect a child, vulnerable adult, yourself or the public from harm or abuse • For the prevention and detection of a crime • If I am legally compelled by a court or law.


What information is collected

When using the services of you may give personal information, including: • Personal details • Family, lifestyle and social circumstances • Financial details • Employment and education details. You may also provide sensitive personal information, including: • Physical or mental health details • Racial or ethnic origin • Religious or other beliefs of a similar nature • Offences and alleged offences. This information might be obtained in person, by phone or by email.


What your information is used for

Your information may be used to: • Respond to any enquiries you make • Provide information and services you request • Carry out the contract agreed between us • Contact you regarding appointments and service feedback • Tell you about changes to the service • Identify and protect those at risk of harm or abuse, including yourself • Maintain accurate records and accounts, and to operate the business • Meet statutory obligations, for example by insurers or professional bodies.


How your information is protected

Any information you provide is confidential, except when I have a professional or legal obligation to share it (as outlined above in the section ‘Gaining your consent’) or in circumstances where you authorise it to be shared. Your information is stored securely and access to it is controlled and restricted. Information is securely destroyed in accordance with the minimum time period stated by legal and professional regulations. The transmission of information via the internet is not completely secure. Although I endeavour to protect your personal data, the security of information transmitted to this site or via email, text message or voicemail message cannot be guaranteed. Any personal information you send is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access. NOTE: Once in treatment only handwritten and anonymised notes are retained (for insurance purposes) under lock and key. These are destroyed after 5 years to comply with our insurers.

How to access and amend your information

You can request access to the information held about you. You may also ask for this personal information to be amended or deleted. I will provide this, except in circumstances where I am required to keep the information for legal, professional or auditing purposes. Any requests for your information to be accessed, shared, amended or deleted must be made in writing. Who to contact In accordance with the General Data Protection Regulation (GDPR), the data controller for Reset Hypnotherapy is Gary Sutherland. I am responsible for collecting and processing your personal information. Processing includes the retrieval, organisation, use, protection, and deletion or destruction of information, and its disclosure to other agencies. Questions, comments, information access and amendment requests, and any complaints should be addressed to Gary Sutherland

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